We aim to process and ship orders within 24-48 hours of placement.

Once your order is dispatched, you will receive an email notification with tracking information. This email will include detailed tracking details to monitor your order’s progress. Use the provided tracking information to track your package on our delivery partner’s website.

Does this work for you?

We always aim to deliver your parcel using the best carrier and service. Your package will typically arrive within 5-7 days.

Once you’ve sent your items back to us, you should receive your refund within 10 working days after they reach our warehouse.

You can track the progress of your return using the provided tracking details from your chosen carrier, which will indicate when the package reaches our warehouse. The 10-workday processing period begins from this point. Once the refund has been issued, you will receive a notification. Please note that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund within this timeframe, please email us at info@celora-london.com or send us a message on our contact page.

We offer a 14-day return period during which you can return your package without providing any reason. This 14-day period begins when you receive the package. Please ensure that the return shipment is sent back to us within these 14 days.

Return Conditions:

All returned items must be unworn and in pristine condition with all the tags still attached.

Shipping costs are non-refundable.

Returning an item is simple! Just follow these steps:

Within 14 days of receiving your order, email us at info@celora-london.com to request an exchange for one or more products.

Our team will quickly send you return instructions.

Follow the instructions to complete the return process.